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Industrial Management
Hsiao-Lin Teng



Hsiao-Lin TENG





Office Tel.







M613 TCSI Lab.


Diploma (Undergraduate)





Department Of Nutrition Science

Fu-Jen University

Diploma (Master)


Master Of International Management

Bond University in Australia





Work Experience



Marketing Researcher

Union bank

Marketing Researcher

Daylite Tech.

Research assistant

Taiwan University



Research Interests

Quality Management
Service Quality
Customer Satisfaction
Experiment Design

Courses Taught

Quality Management


Market management

Total Quality Management







Jounal Paper

Yu-Cheng Lee, Hsiao_Lin Teng (2005), "Studying E-commerce behavior and intention by university students," Chung Wua Journal of Management, Vol. Special Topic: E-Commerce, No. , pp. 35-46. (In Chinese)


Yu-Cheng Lee, Hsiao_lin Teng (2007), "Pilot studies of Taiean customer satisfaction index model - amusement parks," Chung Wua Journal of Management, Vol. 8, No. 2, pp. 1-22. (In Chinese)


李友錚, 鄧肖琳 (2007), "臺灣顧客滿意指標(TCSI)之先期研究," 中華管理學報, Vol. 8, No. 2, pp. 1-22. (In Chinese)


Li-Hsing Ho, Jiunn-chih Wang, Hsiao_Lin Teng (2008), "A study of banking service quality in Taiwan area," 1624-3811: International Journal of Business and strategy, Vol. 9, No. 1, pp. 97-117.


Li-Hsing Ho, Hsiao_lin Teng et al. (2008), "A study of banking service quality in Taiwan area," International journal of Business and Strategy, Vol. 9, No. 1, pp. 97-117.


Yu-Cheng Lee, Hsiao_lin Teng (2009), "Predicting the financial crisis by Mahalanobis-Taguchi System - examples of twiwan's electronic sector," Expert Systems With Applocations, Vol. 36, No. 4, pp. 7469-7478. (SCI)


Conference Paper

Hsiao_lin Teng, (2004), "Perception theory," 2004 business decision conference, Vol. R.O.C., No. Thiana, pp. -. (In Chinese)


Yu-Chung Lee, Hsiao-Lin Teng, Wei-Jaw Deng (2005), "A complementary methodology to probabilistic approach to measure banking service quality," APIEM2005, Vol. Philippins, No. Paranaque, pp. -.


Yu-Chung Lee, Hsiao-Lin Teng (2005), "Improving safety management performance by conceiving employee's satisfactions input based on two-dimension quality model," The third International conference of crisis management, Vol. ROC, No. Hsin-Chu, pp. -. (In Chinese)


Yu-Cheng Lee, Hsiao_lin Teng (2005), "A complementary methodology to probabilistic approach to measure hotel service quality," THE 15th ACME International conference on pacific rim management 2005 Annual meeting program, Vol. USA, No. San Diego, pp. -.


Yu-Cheng Lee, Hsiao_Lin Teng (2005), "The influence factor of behavior of E-Commeremce," 2005 E-commerence teaching conference, Vol. R.O.C., No. Hsin-Chu, pp. 41-51. (In Chinese)


Hsiao_Lin Teng, et al. (2005), "Using the Modifying Kano's two-dimension model to measure service quality.," 2005 business management theoretic and practical conference, Vol. , No. , pp. -. (In Chinese)


Hsiao_Lin TENG, et al. (2005), "The study of global involvement by the Taiwan Institute," 2005 the conference of management way and application thinking, Vol. R.O.C., No. , pp. -. (In Chinese)


Hsiao_Lin Teng,Nai-Yuen Kel et al. (2006), "Evaluating Passenger Satisfaction and Their Priority Setting by Appling IPA Plus Fuzzy Mode," APEIM2006, Vol. Thailand, No. Bangkok, pp. 77-77.


Yu-Cheng Lee, Hsiao-Lin Teng (2006), "Evaluating Patient Satisfaction by Integrated Conceptual Methodology developed from Kano Model," The 16th ACME International Conference, Vol. USA, No. L.A., pp. 308-318.


Yu-Cheng Lee, Hsiao_lin Teng et al (2006), "The construction and validation of warning system for investment risks by MTS," The 12th Asia pacific management confernce, Vol. Thailand, No. , pp. -.


Hsiao_Lin Teng, Shang-Hsuan Chung,et al. (2007), "Using Importance-performance Analysis in Evaluating Attribute-level Performance and Overall Customer Satisfaction - A Case of Taiwan Banking Industries," ACME 2007, Vol. U.S.A., No. Las Vegas, Nevada, pp. 170-177.


Hsiao_Lin Teng,Yu-Cheng Lee, Shiao-Chi Chen, (2007), "A Preliminary Research on Evaluating the Customer Satisfaction of Taiwan Tourism Industry by TCSI Model - A Case of Amusement Parks," ACME 2007, Vol. U.S.A., No. Las Vegas, Nevada, pp. 262-273.


Yu-Cheng Lee, Hsiao_lin Teng (2007), "Intergrating internation risk management standard and FMEA to study national defence mobilization," 2007 International conference risk and security management, Vol. R.O.C., No. Taoyuan, pp. -. (In Chinese)


Hsiao-lin Teng, Chia-ling Chen et al. (2009), "Exploring the purchasing employee's price satisfactiona about supplier's quotaions.," Business and economics society international conference, Vol. USA, No. Kona-Hawaii, pp. -.



  Innovation and creative program
  2008 B2B and B2C customer satisfaction survey
  2007 B2B and B2C customer satisfaction survey